Course curriculum

  1. 1

    • Welcome to the team!

    • Your Responsibilities

    • Your Responsibilites: Housekeeping

    • Dress Code for Guest Happiness Team!

    • Professionalism
  2. 2

    • Why we dont use paper

    • Asana--This is your LIFELINE for organizing your to do tasks

    • Openphone
  3. 3

    • Service Menu

    • Guest Communication

    • Salon Guidelines around late arrivals, cancels or no shows.

    • Guarentee Policies

    • Child Saftey Policies

    • Enforcing Policies & Guidelines

    • Cancelling Appointments due to Lack of Confirmation

    • How to Remember to Cancel

    • Groupon Clients

    • Special packages
  4. 4

    • Booking New Guests over the phones

    • Booking Blonding services that require a Chem 1 AFTER their Initial Chemical Block
  5. 5

    • 7 day experience call check in's

    • Example of a call where we are able to extract more experience information

    • Tracking the 7 day Experiance Calls & Creating the Followup

    • Thank you cards SOP
  6. 6

    • Using Aura To its full Advantage-How to get into client notes

    • Booking Appointments

    • How to book appointments & use the system! The "technical process"

    • Discounts for Specialty groups.

    • Securing a credit card & leaving photos on file-Updated May 06/22
  7. 7

    • Retention-How to get amazing results and serve our customers in the best way possible.

    • Prebooking SOP
  8. 8

    • Intentional Speech

    • Intentional Speech Continued-Greetings & Verbiage

    • Intentional Speach continued- Service Menu & Vocabulary
  9. 9

    • Leads-what are they and how to do them

    • How to follow up with leads that say not right now
  10. 10

    • Sending the giftcards

    • How to execute Share the love after the client has filled out the forms!