Course curriculum
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1
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Welcome to the team!
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Your Responsibilities
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Your Responsibilites: Housekeeping
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Dress Code for Guest Happiness Team!
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Professionalism
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2
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Why we dont use paper
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Asana--This is your LIFELINE for organizing your to do tasks
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Openphone
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3
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Service Menu
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Guest Communication
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Salon Guidelines around late arrivals, cancels or no shows.
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Guarentee Policies
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Child Saftey Policies
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Enforcing Policies & Guidelines
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Cancelling Appointments due to Lack of Confirmation
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How to Remember to Cancel
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Groupon Clients
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Special packages
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4
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Booking New Guests over the phones
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Booking Blonding services that require a Chem 1 AFTER their Initial Chemical Block
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5
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7 day experience call check in's
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Example of a call where we are able to extract more experience information
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Tracking the 7 day Experiance Calls & Creating the Followup
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Thank you cards SOP
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6
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Using Aura To its full Advantage-How to get into client notes
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Booking Appointments
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How to book appointments & use the system! The "technical process"
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Discounts for Specialty groups.
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Securing a credit card & leaving photos on file-Updated May 06/22
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7
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Retention-How to get amazing results and serve our customers in the best way possible.
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Prebooking SOP
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8
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Intentional Speech
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Intentional Speech Continued-Greetings & Verbiage
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Intentional Speach continued- Service Menu & Vocabulary
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9
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Leads-what are they and how to do them
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How to follow up with leads that say not right now
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10
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Sending the giftcards
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How to execute Share the love after the client has filled out the forms!
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